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Boosting Shopper Comfort: The Impact of HVAC Systems in Retail Environments

18 April 2024

Retail environments are always busy spaces, no matter the weather. Winter months often draw in people because they offer somewhere warm, while the summer months see people seeking cooler areas out of the sunshine. However, it is difficult to regulate the temperature in a retail environment, especially with all the bodies entering and existing and the door always moving. An efficient heating, ventilation and air conditioning (HVAC) system can significantly improve the comfort of a retail environment.

Whether you run a single shop or an entire shopping centre, you and your customers could benefit from a bespoke HVAC system. At Calmec, we have over 35 years of working within the industry and have a wealth of knowledge and experience in designing and installing tailored air conditioning and ventilation systems for a range of sectors, including a selection of retail shops and environments.

In this blog, we share how an efficient HVAC system can impact your retail environment.


It can be difficult to get the right temperature in a retail space, with a steady stream of air entering the building through the doors and body heat exuding from both staff and customers.

Installing a custom HVAC system will enable you to keep the environment at a consistent temperature throughout the year. Commercial systems are often able to offer both heating and cooling, so you can keep your shop warm in the winter and cool in the summer with one system.

The consistent temperature will create a comfortable environment for your staff to work in, they won’t have to worry about layering up and then getting too hot or too cold under the air conditioning units.

With these preoccupations out of their mind, they will be able to turn their attention to providing excellent customer service with a smile on their face.


Not only will your staff benefit from a comfortable retail environment, but your customers will too.

By creating somewhere warm in winter and cool in summer, you will be producing a positive customer experience. This could lead to customers spending more time in your shop, browsing and enjoying the temperature. The extended time perusing your products increases the likeliness they will find something they like, and therefore, could increase the chances of a purchase.


Creating a positive customer experience through a comfortable environment will also likely have a favourable impact on the customer’s thoughts and memories of your business which help build your company’s reputation.


Bespoke HVAC systems will also maintain air quality in your shop or environment. These systems include a filtering system which will clean the air flowing through.

Clean air will generate a healthier environment for everyone in the shop, reducing the spread of germs, dust and other particles around the area.

Reducing germs will decrease the chances of staff getting ill and being off, enabling you to keep your business fully staffed.


We know that a business’s top concern is outgoings. We also know that maintaining a comfortable temperature in your shop can be expensive.

A bespoke HVAC system can be incredibly energy-efficient, as the process of designing and installing will take into consideration environment-specific problems, such as doors constantly moving.

When maintained, a tailored HVAC system will work at its optimal performance level, keeping costs low and comfort high.


Working in a customer-facing industry there will be a number of regulations and health and safety codes that you will need to adhere to.

An efficient HVAC system designed by experts will help you stay compliant with these. Our team keeps up-to-date with regulation requirements and keeps these in mind when designing every system. Each design is handed over by the design team to our installation team, with compliant specific designs being pointed out. So, you can be confident that your HVAC system will meet industry standards and requirements.


Calmec are experts in designing and installing custom-made systems that meet our client’s specific needs.

From CAD designs to project management, installation and maintenance, our team offers a comprehensive service so that you can focus your attention on running your retail business. Each of our teams will work efficiently and ensure you are kept in the loop at all times so that you are happy and confident with our work. We will work with you to find a convenient time for the installation of the system so your downtime is minimised.

To keep your system operating at its best, our knowledgeable maintenance and servicing team will perform comprehensive inspections and checks at regular intervals. Each inspection will be arranged to suit your business to reduce disruption and will ensure you and your customers continue to benefit from your bespoke HVAC system.

Contact us to discuss your requirements and learn how we can help you. Call us on 01202 070 280 or complete our online enquiry form to request a callback from one of our experts.

Discover some of the retail projects that we have worked on recently, including designing and installing a complete HVAC system for a new Tesco shop.